Introducing
a new way of living. Where communication is effortless, results are
instantaneous and the ability to live life today is yours. Communication is the
currency of the modern world. If it is not quick, clear, affordable and readily
available to all, it is not good enough. That is why Zamtel is setting new
standards of affordable and effective products and services that meet your
needs whatever they may be. Don't let anything get in the way of you living
life today. Yesterday is history; define your destiny today so that tomorrow is
not a mystery. We provide fixed line, mobile, internet and other value added
servicesfor your business and personal needs, all designed to let you live life
today.
Maintenance
Officer
To maintain all
company properties ensuring that all property/facilities of the company are in
good condition.
Call Centre
Coordinator
Ensures that
the call centre has a service level of 96% at all times. The immediate call
centre team is always giving an excellent service by ensuring that all areas
key to the call centre are met.
Customer
Retention Agent
To
proactively contact existing customers to increase the customers spend and
lifetime with Zamtel To conduct “Outbound Campaigns” that are focused on
extending customers lifetime and to increase customer’s Average Revenue Per
User – “ARPU”
Customer
Service Manager
Drives
customer loyalty programs and coordinates the customer service through inbound
call centre staff, outbound retention teams and customer facing staff in retail
shops in order to give an exceptional customer experience.
Call Centre
Agent
Answer
incoming calls from customers to take orders, answer inquiries and questions,
handle complaints, troubleshoot problems and provide information.
