ObjectiveTo establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.
Responsibilities
- Own responsibility for the Business Office – Market Facing & Customer Service functions
- Entrench growth by market dominance and market share multiplication
- Ensure effective Customer Service Delivery
- Ensure that the overall budget of the Business Office is met and surpassed
- Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
- Responsible for brand and ambience management
- Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
- Ensure optimal utilization of resources (material, human) made available in business operations
- Network with all potential clients in all relevant categories of own locality
- Perform other tasks as assigned by Head, Retail Banking
Qualifications
- Five credits or better at Grade 12 including Mathematics & English
- First degree in business field (graduating with Credit/ Lower Second or better) including an acceptable professional qualification in Banking or Accountancy
- Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in marketing
How to applyCandidates meeting the above requirements may send CVs only to careers.zambia@ubagroup.com by 31st August 2015.
