Job Title: Call Centre Agent
Closing Date: 21st August, 2015
OVERALL PURPOSE
Answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
JOB SPECIFICATION
Minimum Qualifications: Diploma in any business related field
Professional Registration: Zambia Institute of Marketing
Minimum Experience : 2 work experience preferably in telecoms or services industry
Professional Registration: Zambia Institute of Marketing
Minimum Experience : 2 work experience preferably in telecoms or services industry
Key Skills:
- Business Analysis Skills & Techniques
- Business Domain Knowledge
- Technical Knowledge/Aptitude
- Soft/Interpersonal Skills & Professionalism
How to Apply:
Interested candidates should submit their applications electronically via our website www.zamtel.co.zm.
Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word).
Applications should be saved and sent in the following format:Job title_Name_CVnote e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote
Note: If you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.
