MONITORING AND EVALUATION OFFICER , Society for Family Health

Society for Family Health (SFH) seeks an experienced individual for the position of Monitoring and Evaluation Officer (M&EO). This is a long term position. S/he will work closely with Monitoring and Evaluation Manager (M&EM) and other staff. This position is based in Lusaka, Zambia.

Key Responsibilities:

• Serve as a focal person for collection, processing and use of Voluntary Medical Male Circumcision (VMMC) program data to support improvements in program functioning and results.
• Assist Regions in strengthening the use of data to identify monitoring system weaknesses, support early recognition of program progress, and for informed decision-making.
• Identify, improve, and create linkages between the public and private sector to facilitate the collection of relevant VMMC program data.
• Extract VMMC program data from Management Information System (MIS) and perform analysis.
• Organize, plan, and help facilitate annual consensus building workshops with government and partners that result in the issuance of annual VMMC program estimates for key indicators.
• Perform data analysis and prepare materials incorporating all available VMMC program data into concise databases, spreadsheets, and documents.
• Document lessons learned and distribute topically relevant documents to stakeholders.
• Coordinate with all partners intervening in the area of VMMC monitoring.
• Assist key stakeholders in determining technical assistance needs and facilitate/coordinate arrangements for providing requested support.

Minimum Qualifications

• BSc in Computer Science, Software Engineering or Information Systems from a reputable institution. Post graduate certification in M&E an added advantage
• High proficiency in Database Development, SQL, Online Data Systems, SMS Systems and Ms Office packages especially MS Access.
• A minimum of 3 years work experience in data processing and management.

How to Apply

Email cover letters together with detailed CVs before 16th October 2015 to: HumanResource@sfh.org.zm or send to The Head – Human Resources, Society for Family Health, Plot No. 549, Ituna Road, P.O Box 50770, Lusaka.

Principal solutions architect - African Development Bank

• Position title: Principal solutions architect - OITC.3
• Grade: PL-4
• Position N°: NA
• Reference: ADB/15/145
• Publication date: 06/10/2015
• Closing date: 26/10/2015

Objectives

The Transport and ICT Department (OITC) is responsible for the Bank Group's public sector-based activity in the transport and ICT sectors.  In particular, the Department is responsible for the identification, appraisal and subsequent supervision of the Bank's lending and grants programme to Regional Member Countries for transport and ICT projects.  In addition, particularly in ICT, the department supports other operations of the Bank requiring sectoral advice.  The main objective of the ICT Division (OITC.3) is to build on the Bank's sector skills to become a leader in the development, financing and implementation of ICT projects and programmes across the African continent.

Duties and responsibilities

Under the general supervision and guidance of the Division Manager, the post holder will be the solutions architecture expert within the team.  As such, he/she will be expected to lead or provide advice on all matter relating to solutions architecture, including hardware, software, applications and integration.  To that end, he/she will:

• review project proposals to verify the appropriate IT solutions identified or to make recommendations on prospective project designs in light of solutions architecture concerns.  Such project proposals may come via OITC.3 or from other Bank departments, development partners or the private sector;
• ensure that OITC.3 is properly briefed and current in its knowledge of solutions architecture as it relates to use in Africa;
• liaise with private sector ICT companies to understand their product roadmaps and the application of them to Africa; and to consider areas of joint Bank-private sector collaboration;
• create and maintain a technical capacity programme to ensure Regional Member Countries have available to them the rights skills and training to make solutions architecture-related decisions.

The post holder will also perform the normal functions of a task manager within the ICT team:

• Participate in project identification missions in selected RMCs in the ICT sector. Such missions normally lead to the development of a pipeline of bankable projects and technical assistance programs  to be considered by OITC.
• Prepare or oversee preliminary evaluation of project proposals to assess their feasibility for financial assistance and/or technical support by the Bank. This involves the screening of project applications, carrying out of desk reviews and evaluation of feasibility studies, preparing Project Concept Notes.
• Participate in identification, appraisal and negotiation missions. This includes coordinating the work of the mission team which usually includes professional staff from other departments within the Bank; carrying out independent research on the investment climate, project sponsors, management, economic, financial, marketing, technical, environmental and legal aspects of the project or policy. The work also includes assessing the risks of projects and advising governments on appropriate mitigating measures; structuring/restructuring of projects to minimize financial risks; participating in negotiations, or conducting preliminary negotiations with sponsors on financing terms and legal conditions for the proposed investment/loan by the Bank.
• Contribute to the preparation of Project Concept Notes and Project Appraisal Reports for presentation to peer reviewers, Country Teams, Operations Committee  and finally to the Board of Directors. The work involves overseeing the production of financial models for carrying out financial and economic analyses of the project; developing recommendations and justifications for the investments and defending these at the various management committees and Board of Directors.
• Process disbursements under approved projects on timely basis, while ensuring that all conditions precedent were fulfilled.
• Supervise portfolio projects, including review of progress reports, preparing project supervision reports for management review and recommending appropriate measures to deal with problem projects.
• Contribute to the development of strategic plans and programs; participate in Country Strategy Papers (CSPs) preparation missions for allocated countries; contribute to and participate in the preparation of policy papers on private sector operations and issues.
• Perform other ad hoc assignments relating to the ICT sector assigned by management, including the preparation of briefs, speeches and papers.
• Undertake any other task as the Manager may assign

Selection Criteria

Including desirable skills, knowledge and experience

• A minimum of a Master’s degree preferably in  IT or telecoms engineering and/or equivalent work experience;
• A minimum of six (6) years relevant professional experience in solutions architecting, project management and capacity building;
• Proven written and analytical skills in designing solutions architecture; ability to apply solutions architecting knowledge across industries and sectors (public/private); ability to initiate innovative approaches and originality at work; sound analytic, conceptual and strategic thinking;
• Excellent technical and analytical skills and established track record of excellence in operational work related to project implementation;
• Experience working on operations in the private sector and the public sector;
• Proven ability for team-working and multi-tasking; good communication and computational skills; resourcefulness, attention to detail and client orientation;
• Demonstrated ability to work effectively in a multicultural environment and build effective working relations with clients and colleagues; 
• Flexibility to undertake field missions to Regional Member Countries; 
• Competence in (or ability/willingness to become quickly familiar with) the use of various tools available and applied by the Bank such as SAP, and fluency in standard MS office applications (Word, Excel, Power point);  
• Excellent written and oral communications in French. A good working knowledge of English is required.

Apply online

Apply for this position

To apply for this position, you need to be national of one of AfDB member countries.

Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The AfDB President reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply: www.afdb.org/jobs

Senior Management Information Systems Analyst Job at ZAMTEL

Job Title: Senior Management Information Systems Analyst

Closing Date: 21st August, 2015

OVERALL PURPOSE

Extracting and collating management information from various sources and systems for decision making, financial and product analysis.

JOB SPECIFICATION

Minimum Qualifications:

• Degree in Computer Science, Information Technology, Information Systems, or equivalent

Professional Registration: Computer Services of Zambia/Engineering Institute of Zambia or any other recognised body

Minimum Experience : Minimum of 3 years in Management Information System (MIS) environment 1 of which should have been writing SQL queries, data processing, database design and development

Key Skills:

• Working knowledge of ITIL processes
• Knowledge of telecommunications-related best practices
• Understanding Business Intelligence and Enterprise systems
• Knowledgeable of relational databases and/or SQL databases •
• Strong understanding of the software development cycle

Click here to download the full job profile.

How to Apply:

Interested candidates should submit their applications electronically via our website www.zamtel.co.zm.

Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word).

Applications should be saved and sent in the following format:Job title_Name_CVnote e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: If you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

Call Centre Agent Job at ZAMTEL

Job Title: Call Centre Agent

Closing Date: 21st August, 2015

OVERALL PURPOSE

Answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

JOB SPECIFICATION

Minimum Qualifications: Diploma in any business related field
Professional Registration: Zambia Institute of Marketing
Minimum Experience : 2 work experience preferably in telecoms or services industry

Key Skills:

• Business Analysis Skills & Techniques
• Business Domain Knowledge
• Technical Knowledge/Aptitude
• Soft/Interpersonal Skills & Professionalism

Click here to download the full job profile.

How to Apply:

Interested candidates should submit their applications electronically via our website www.zamtel.co.zm.

Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word).

Applications should be saved and sent in the following format:Job title_Name_CVnote e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: If you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

Application Developer Job at ZAMTEL

Job Title: Application Developer

Closing Date: 21st August, 2015

OVERALL PURPOSE

Translating software requirements into workable programming code in order to develop a business application.

JOB SPECIFICATION

Minimum Qualifications:

• Degree in Computer Science, Information Technology, Information Systems, or equivalent

Professional Registration: Computer Services of Zambia/Engineering Institute of Zambia or any other recognised body

Minimum Experience : Minimum of 2 years in Software Development 1 of which should have been in using programming languages such as J2EE, JSP, JDBC, Java Script , C#, .NET, ASP.NET, XML, HTML, PHP, XSLT etc

Key Skills:

• Working knowledge of ITIL processes
• Knowledge of telecommunications-related best practices
• Java development such as J2EE, JSP, JDBC, Java Script
• Web Development such as C#, .NET, ASP.NET, XML, HTML, PHP, XSLT, Content Management.
• Development with RDBMS including ORACLE or MS SQL Server
• Oracle Applications Development such as PL/SQL, SQL, SQL*Plus, TOAD, Oracle Discover
• Knowledgeable of relational databases and/or SQL databases
• Strong understanding of the software development cycle

Click here to download the full job profile.

How to Apply:

Interested candidates should submit their applications electronically via our website www.zamtel.co.zm.

Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word).

Applications should be saved and sent in the following format:Job title_Name_CVnote e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: If you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

Information Systems Auditor Job at ZAMTEL

Job Title: Information Systems Auditor

Closing Date: 21st August, 2015

OVERALL PURPOSE

Participating in timely delivery of high quality, value added assurance to Zamtel Senior Management and the Finance and Audit Committee over a portfolio of business activities in respect of governance, risk management and internal control.

JOB SPECIFICATION

Minimum Qualifications:

• University degree and/or
• Professional qualification accounting qualification such as ACCA and CIMA
• Certified Information Systems Auditor (CISA) or Certified Internal Auditor (CIA) certifications added advantage.

Professional Registration: Zambia Institute of Chartered Accountants, Institute of Internal Auditors (IIA) or Information Systems Audit and Control Association (ISACA)

Minimum Experience : Minimum of 3 years’ experience in an information systems auditing environment.

Key Skills:

• Good working knowledge of the principles, theories and practices commonly used in internal auditing
• A broad understanding of the Telco business Knowledge of Telco regulatory environment, Accounting principles and the International Professional Practices Framework (IPPF)

Click here to download the full job profile.

How to Apply:

Interested candidates should submit their applications electronically via our website www.zamtel.co.zm.

Applications should be sent electronically consisting of a letter and CV as a single document(PDF or word).

Applications should be saved and sent in the following format:Job title_Name_CVnote e.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: If you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.

Network Quality Senior Engineer Job at AIRTEL ZAMBIA

Job Title: Network Quality Senior Engineer

Department: Networks

Level: 5

Location: Lusaka

Job Purpose

To plan, design and optimise the regional Radio Access Network (RAN) for both voice and data, to meet the company’s business objectives in terms of capacity, quality and performance targets as set out in the Airtel Group engineering guidelines.

Reporting to Network Quality Manager, the main duties will be to:

• Accountable for ensuring Network Quality of Service
• Coordination with TSG, CSD team to capture and analyse the customer complaints and resolution
• Daily basis NW performance check and corrective initiatives.
• Tracking of Optimization activities and close coordination with Partners, Sub-Contractors in order to ensure right implementation
• Quality assurance coordination for all new implementation and Changes/ Modification.
• Parameter Change Control and adherence to Approval Management. Pre & Post Changes assurance.
• Regulatory KPIs measurement and assurance to meet all KPIs
• ZBM coordination, Zonal Partner team coordination
• MAPA values and formula assurance

Required Skills & Knowledge

Educational Qualifications  & Functional / Technical Skills

• Bachelor’s Degree in Electronics and Communications OR IT/Computer Science
• Able to operate in a performance driven organization
• Should have led technical function of a similar scale

Relevant Experience (Type of experience and minimum number of years)

• 6-9 years’ experience with concentrated experience of >4 years in GSM telecom industry with hands-on in 3G, 2G RAN/CORE domain and specific to Ericsson, NSN and Huawei.
• Work experience in RAN system Quality and RAN Optimization skill sets.
• Deep understanding of 2G & 3G RAN KPIs

Other requirements (Behavioral etc.)

• Business awareness
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Customer Oriented
• Good team player.
• Strong Co-ordination & Review Management Skill
• Thorough end to end knowledge to micro manage problems
• Strong Driving Ability
• Immaculate convincing powers so that is able to drive MS & MC Partners.
• Strong Inter Group Communication and Interpersonal skills.
• Team Player and Needs to transfer skills

Closing Date:

Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is Friday 28th August, 2015.

Please Note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Radio Network Planning Senior Engineer Job at AIRTEL ZAMBIA

Job Title: Radio Network Planning Senior Engineer

Department: Networks

Vacancy: Radio Network Planning Senior Engineer

Level: 5

Location: Lusaka

Job Purpose

To plan, design and optimise the regional Radio Access Network (RAN) for both voice and data, to meet the company’s business objectives in terms of capacity, quality and performance targets as set out in the Airtel Group engineering guidelines.

Reporting to Network Planning Manager, the main duties will be to:

• Responsible for planning and optimization of 2G & 3G radio network.
• Effective utilization of all types of Radio inventory and release timely ground action plan.
• Coordination with deployment, operation teams to ensure correctness of implementation as desired by Planning department.
• Daily basis performance review and suggest for corrective actions

Required Skills & Knowledge

Educational Qualifications  & Functional / Technical Skills

• Bachelor’s Degree in Telecommunication Engineering
• Able to operate in a performance driven organization

Relevant Experience (Type of experience and minimum number of years)

• 2+ years of O & M experience
• Work experience in 2G and 3G Radio
• System dimensioning experience
• Parametric and Physical optimization experience
• Debug & correlation skills over all Radio KPIs
• Strong project management skills
• Advanced skill in MS Excel

Other requirements (Behavioral etc.)

• Business awareness
• Service oriented
• Strong analytical skills and problem solving skills
• High personal standards and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Customer Oriented
• Good team player.
• Fluent in spoken and written English

Closing Date:

Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is Friday 28th August, 2015.

Please Note that due to the high volume of applications received, only shortlisted candidates will be contacted.

BUSINESS SUPPORT MANAGER JOB AT AIRTEL ZAMBIA

JOB TITLE: Business Support Manager

DEPARTMENT: Enterprise

LEVEL: Senior Manager

LOCATION: Lusaka

JOB PURPOSE

The Job holder will be responsible for providing business support to the enterprise segment customer facing teams (Sales), Collections teams and Corporate Customer Service. The Job holder will help in developing and maintaining systems and processes to support the effective running of the business.

REPORTING TO THE ENTERPRISE DIRECTOR, THE ROLE WILL BE RESPONSIBLE FOR:

• Design and create enabling frameworks for the delivery of the desired corporate customer experience.
• Identification of root cause problems and proposal of tested and relevant solutions.
• Identification and management of suitable measurement tools to ensure performance improvement.
• Draw up, monitor and enforce internal departmental SLAs for the purpose of effective corporate customer service administration
• Implement and enforce back office processes in support of tight systems of internal control and therefore ensure no financial loss to the company
• Supervise the postpaid debt collection process to ensure no revenue loss
• Supervise the whole postpaid debt administration process including outsource collections partners
• Tracking of daily collections performance and ensure collection targets are met every month to account manager level
• Ensure correct bills are sent and delivered to customers on time

REQUIRED SKILLS & KNOWLEDGE

Educational Qualifications  & Functional / Technical Skills

• Tertiary Education at Degree level in Finance, Information systems, Business Administration or any other related field.
• An instinctive inclination & orientation towards service.
• Proven coaching and development skills.
• Training delivery and facilitation, mastering questioning technique.
• Project Management Skills

Relevant Experience (Type of experience and minimum number of years)

• Minimum of 5 – 8 years total work experience,
• 3 years in high volume debt collection management,
• Strategic level customer relationship management,
• Business development and debt risk management.
• Extensive experience in a managerial customer service role.

Other requirements (Behavioral etc.)

• Excellent communication, presentation skills both written and verbal.
• Excellent interpersonal and networking skills, with the ability to influence and guide strategy at senior levels.
• Strong analytical skills and problem solving skills
• Proven relationship management capability
• Strong Leadership skills

CLOSING DATE

Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com.

Closing date for applications is Tuesday 18th August, 2015.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted.