JOB TITLE: Key Account Manager
DEPARTMENT: Enterprise
VACANCY: Key Account Manager
LEVEL: 5
LOCATION: Lusaka
JOB PURPOSE
To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation maximizes revenues through the supervision of sales.
REPORTING TO THE HEAD OF ENTERPRISE SALES, THE ROLE WILL BE RESPONSIBLE FOR:
Relationship Management
Update customer data
Contacts and visits prospective customers to determine needs
Maintains sales records and prepares sales reports as required
Product Penetration
Ensure 80% minimum Airtel product penetration with companies.
Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls
Alert clients to new or improved products/services
Churn Management
Ensure no churn of large accounts
Revenue
Increase revenue by managing Usage and Retention activities with the large Corporates/organizations
To effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management
Strong knowledge of enterprise data solutions
Perform sales activities for an assigned segment or product/service line to maximize sales revenues
Performs presentations; ensures resources are available for effective demos
REQUIRED SKILLS & KNOWLEDGE
Educational Qualifications & Functional / Technical Skills
Degree in a Business related discipline
IT literacy Basic computer skills in data base management
Excellent knowledge of ISP products within a product family
Excellent understanding of reporting and planning processes
Knowledge of internal and external sources e.g. clients investments enter business journals
Anticipation of customer needs and wants
Telecoms Product knowledge/usage of product by clients
Telecoms/Technology awareness
Basic accounting knowledge
Relevant Experience (Type of experience and minimum number of years)
1 year customer care experience
3 +years of experience in a customer facing role
ISP/Telecoms technical sales experience is an advantage
Other requirements (Behavioral etc.)
Strong self-starter
Able to work under high stress with short term targets and objectives
Inter personnel skills
Cross functional appreciation
Business and commercial acumen
Ability to align strategies and systems to business needs
CLOSING DATE
Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is Friday 23rd December, 2016.
Please note that due to the high volume of applications, only shortlisted candidates will contacted.
DEPARTMENT: Enterprise
VACANCY: Key Account Manager
LEVEL: 5
LOCATION: Lusaka
JOB PURPOSE
To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation maximizes revenues through the supervision of sales.
REPORTING TO THE HEAD OF ENTERPRISE SALES, THE ROLE WILL BE RESPONSIBLE FOR:
Relationship Management
Update customer data
Contacts and visits prospective customers to determine needs
Maintains sales records and prepares sales reports as required
Product Penetration
Ensure 80% minimum Airtel product penetration with companies.
Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls
Alert clients to new or improved products/services
Churn Management
Ensure no churn of large accounts
Revenue
Increase revenue by managing Usage and Retention activities with the large Corporates/organizations
To effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management
Strong knowledge of enterprise data solutions
Perform sales activities for an assigned segment or product/service line to maximize sales revenues
Performs presentations; ensures resources are available for effective demos
REQUIRED SKILLS & KNOWLEDGE
Educational Qualifications & Functional / Technical Skills
Degree in a Business related discipline
IT literacy Basic computer skills in data base management
Excellent knowledge of ISP products within a product family
Excellent understanding of reporting and planning processes
Knowledge of internal and external sources e.g. clients investments enter business journals
Anticipation of customer needs and wants
Telecoms Product knowledge/usage of product by clients
Telecoms/Technology awareness
Basic accounting knowledge
Relevant Experience (Type of experience and minimum number of years)
1 year customer care experience
3 +years of experience in a customer facing role
ISP/Telecoms technical sales experience is an advantage
Other requirements (Behavioral etc.)
Strong self-starter
Able to work under high stress with short term targets and objectives
Inter personnel skills
Cross functional appreciation
Business and commercial acumen
Ability to align strategies and systems to business needs
CLOSING DATE
Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is Friday 23rd December, 2016.
Please note that due to the high volume of applications, only shortlisted candidates will contacted.
