ERP SPECIALIST WANTED AT ZANACO

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Operations Division under the Information Technology Department at Head Office:

ERP SPECIALIST – (X1)

JOB PURPOSE

To monitor and manage the Oracle e-business Suite (ERP) applications and modules to ensure that availability is upheld and participation in enhancing business processes that are driven by IT services.

Under the supervision of the Senior ERP Specialist, the following are among the Job Key Responsibilities:-

• Provide user support on reporting and reconciliation queries and logging in faults and ensuring that they are escalated to second level support.
• Design the reports as required by users and provide access support.
• Investigate and resolve application functionality related issues and provide first level support and troubleshooting of ERP systems.
• Working on enhancements to systems as required by the users and/or due to organizational changes.
• Working with the end users on improvement of existing IT products and/or development of new products.
• Ensuring that the ERP systems are up and running at all times.
• Ensure ERP system backups are taken.
• Working on in-house projects ensuring that they are completed within the agreed time frame and budget.
• Working as team in the development of in-house applications in line with requirements from end-users.
• Prepare/maintain system monitoring checklists as a preventive maintenance tool.
• Preparation of business process documents, test scripts and user training.
• Monitor system availability & the utilization of the system by end users.
• Consistent follow up on issues till closure.
• Participate in the development, implementation, and maintenance of ERP systems.
• Collaborate with onsite support consultants and related business subject matter experts to ensure data integrity, testing of changes, report writing and analysis of business processes to determine improvement opportunities.
• Any other duties or responsibilities as maybe assigned by Management.

INTERNAL/EXTERNAL CONTACT

• External: Vendors
• Internal: All divisions

QUALIFICATIONS AND EXPERIENCE

• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
• Bachelor’s Degree in Computer Science, Information Systems, Engineering or a related field.
• At least three (3) years work experience.
• One to two (1-2) years experience in banking is an added advantage.
• Knowledge of and experience with Unix/Linux, Mysql, Oracle databases, MS SQL.
• Knowledge of basic finance.
• Practical experience administering HR ERP Systems preferably Oracle e-business suite.

JOB CORE COMPETENCIES

• Communication and presentation skills
• Project management skills

• Analytical skills
• Research skills
• Problem solving skills
• Drive for results
• Customer service orientation

• Attention to detail
• Team work
• Leadership skills
• Planning skills
  APPLICATION PROCEDURE
  All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Tuesday, 6th June, 2017.
  Kindly note that you do not need to send us copies of your qualification certificates at this point.
  ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
  Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).