Job Title: Relationship Coordinator (EBU)
Responsibilities
- Proactive relation management through service engagement meetings
- Provide input in the process of developing relevant solutions
- Process the service contract renewal for clients
- Conduct frequent education sessions for managed segments
- Interact regularly with clients to ensure a high level on-going relation management
- Escalation point on all support related queries affecting customer service.
- Maintain an up to date database of information and intelligence
- Maintain customer satisfaction by providing liaison with the relevant departments
Requirements
- Business/Marketing or equivalent professional Diploma
- 4 years experience in a sales environment, at least 2 Experience in Telecommunications
- Customer relationship management
- Products and services training
- Key Account Strategies knowledge
Contact HR jobs: jobs@mtnzambia.co.zm
Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.
Hand delivered or posted applications will not be accepted.
Closing Date: 16/06/2016
Note That Only Shortlisted Candidates Will Be Contacted
