Job description
* Approvals for daily transactions for remittances and other products (drafts, telegraphic transfers, travellers’ cheques, cashier’s orders, chequebooks, currency exchange, merchant services, safeboxes) where called for in procedures, as well as for transactions exceeding specified Teller limits.* Managing Service Delivery: –
* Observation of queue time and length and taking action as needed to capacitise serving counters and/or managing customer traffic.
* Ensure that teller counters are maintained to the specified standard.
* Manage or recommend workflow changes for greater efficiency.
* Resolving investigations and enquiries initiated by customer enquiry to the specified standard.
* General reconciliations and compliance activities (which can be individually assigned) which may typically include: –
* Review of processing entries and vouchers
* Review of reconciliation proofs for daily control as well as surprise audit proofing
* Preparation of service quality and productivity management reports and other regulatory returns
* Rectification of internal control issues
* Dual control of cash functions.
* Control of security stationery
* Staff supervision, coaching and training – daily organisation of workflow/breaks and staff levels, and coaching/training where necessary for improved performance.
* Sales referrals – where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff.
* Ensure that CDD is complied with according to the laid down instructions.
* Money Laundering Prevention
* Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer; know your customer; reporting suspicious; safeguarding records; and not disclosing suspicions to customer
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
APPLY NOW
* Approvals for daily transactions for remittances and other products (drafts, telegraphic transfers, travellers’ cheques, cashier’s orders, chequebooks, currency exchange, merchant services, safeboxes) where called for in procedures, as well as for transactions exceeding specified Teller limits.* Managing Service Delivery: –
* Observation of queue time and length and taking action as needed to capacitise serving counters and/or managing customer traffic.
* Ensure that teller counters are maintained to the specified standard.
* Manage or recommend workflow changes for greater efficiency.
* Resolving investigations and enquiries initiated by customer enquiry to the specified standard.
* General reconciliations and compliance activities (which can be individually assigned) which may typically include: –
* Review of processing entries and vouchers
* Review of reconciliation proofs for daily control as well as surprise audit proofing
* Preparation of service quality and productivity management reports and other regulatory returns
* Rectification of internal control issues
* Dual control of cash functions.
* Control of security stationery
* Staff supervision, coaching and training – daily organisation of workflow/breaks and staff levels, and coaching/training where necessary for improved performance.
* Sales referrals – where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff.
* Ensure that CDD is complied with according to the laid down instructions.
* Money Laundering Prevention
* Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer; know your customer; reporting suspicious; safeguarding records; and not disclosing suspicions to customer
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
APPLY NOW
