The company is a leading International micro lending financial institution operating in emerging markets in Europe and recently launched operations in Africa. With over 7 years’ experience in various markets across Europe, we have funded more than 100m USD in loans and serve more than tens of thousands of satisfied customers. The company aims to be one of the pioneers in the Zambia that would offer modern online and mobile application micro lending services to private individuals in the most convenient way. Successful development of the institution has been underpinned by custom-made in-house technology, exceptional customer experience, efficient loan portfolio management and robust capital structure.
Due to further expansion, we are inviting suitably qualified ambitious professionals to apply for the various positions listed below to be based in Lusaka:
Call Center Agent (x4)
Job description summary:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Requirements:
- Professional diploma or equivalent with experience in a call center or customer service environment
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices, call center telephony and technology
- Good data entry and computer skills.
We offer:
- Challenging and dynamic work in a rapidly growing company
- Support from an experienced and enthusiastic international team
- Attractive salary and motivation package
Location: Lusaka, Zambia
How to Apply:
Contact HR : jobs@expresscredit.co.zm
Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.
Hand delivered or posted applications will not be accepted.
Closing date for accepting applications is 15/08/2016.
*Note: That only shortlisted candidates will be contacted.
