The company is a leading International micro lending financial institution operating in emerging markets in Europe and recently launched operations in Africa. With over 7 years’ experience in various markets across Europe, we have funded more than 100m USD in loans and serve more than tens of thousands of satisfied customers. The company aims to be one of the pioneers in the Zambia that would offer modern online and mobile application micro lending services to private individuals in the most convenient way. Successful development of the institution has been underpinned by custom-made in-house technology, exceptional customer experience, efficient loan portfolio management and robust capital structure.
Due to further expansion, we are inviting suitably qualified ambitious professionals to apply for the various positions listed below to be based in Lusaka:
Call Centre Manager
Job description summary:
The manager of a call center (also called a contact center) is responsible for the daily running and management of the center through the effective use of resources.
They have responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call center managers ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.
Call center managers liaise with businesses for which they provide the first response, as well as the third parties who supply products to the center. They coordinate and motivate call center staff and may manage staff recruitment.
Requirements:
- Ideal Candidate will have 2-3 years’ experience with a strong corporate background
- Candidate that has a Bachelor degree in relevant field.
We offer:
- Challenging and dynamic work in a rapidly growing company
- Support from an experienced and enthusiastic international team
- Attractive salary and motivation package
Location: Lusaka, Zambia
How to Apply:
Contact HR : jobs@expresscredit.co.zm
Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.
Hand delivered or posted applications will not be accepted.
Closing date for accepting applications is 15/08/2016.
*Note: That only shortlisted candidates will be contacted.
