Job Objective
To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.
Duties & Responsibilities
- Own responsibility for the Business Office – Market Facing & Customer Service functions
- Ensure effective Customer Service Delivery
- Ensure that the overall budget of the Business Office is met and surpassed
- Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
- Responsible for brand and ambience management
- Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
- Network with all potential clients in all relevant categories of own locality
Job Requirements
- G12 – 5 credits or better including mathematics and English
- First Degree in business related field – graded credit/2.2/ lower second or better
- Professional qualification e.g. CIM, ACCA
- 8 years banking experience, 5 of which should be in retail banking
- Proactive and passionate for retail banking/ business development
Interested candidates meeting the above requirements may email their application letter and CVs only to careers.zambia@ubagroup.com by Wednesday 2nd November 2016.
