SENIOR MANAGER: RETAIL & CUSTOMER ENGAGEMENT (NORTHERN REGION)

Job Title: Senior Manager: Retail & Customer Engagement (Northern Region)

Responsibilities

Translate national business plan into annual plans, ensuring service centers and EBU have the required resources required to achieve their sales and other business objectives
Manage operational budget according to priorities in the business plan
Develop service level standards for service center operations and monitor the performance of each service center
Liaise with Marketing to ensure that Service Centre structure conform to corporate identity
Provide forecast of stock requirements for EBU and service centres in liaison with Procurement
Identify systemic problems and engages with stakeholder departments to ensure effective service for both prepaid and post-paid customers
Provide guidance for the assessment of product and service needs and leads the pitching of proposed solutions within value proposition
Supervise Account Coordinators to ensure an appropriate level of support during implementation and all support to clients post implementation of solutions
Engage staff from Networks and Marketing departments to ensure effective support for the sales team in delivering customer centric services
Ensure MTN Enterprise policies and principles are appropriately applied for acquisition and retention strategies
Managing the debt portfolio for the corporate segment ensuring all accounts are sitting within the acceptable credit period.
Effectively manage the development of direct reports, linking performance management, learning & development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance
Stay abreast of developments in Regions of expertise and performs to the highest ethical and professional standards

Candidates Requirements

Diploma/Degree in Sales & Marketing  or equivalent
5 years sales experience in Telecoms/service industry
5 years’ experience in a leadership role
Administration and operational experience
Experience in telecommunications environment

Contact HR jobs:  jobs.ZM@mtn.com

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.

Hand delivered or posted applications will not be accepted.

* Note that only shortlisted candidates will be contacted.

Closing Date: 29/10/2016