Zoona is a fast paced, constantly evolving environment with operations in Zambia and Malawi and growth opportunities in many more countries. Our customers are both our agent network and the consumers that they serve. This role is responsible for gaining insight and understanding into our customers in Zambia, their needs and expectations, as well as measuring their satisfaction against how Zoona delivers against their needs. In many ways we are creating expectations as market leaders, and expectations change constantly. This role supports the Customer Experience team by coordinating and executing the field research in Zambia to ensure that the Customer Experience team is delivering against customer expectations, prioritizing against their needs, and building products that are relevant and meet their needs. There are endless opportunities to find your flow in this fluid environment, all you need to do is bring your A game.
This role focuses on:
Establishment of an on the ground network of resources to recruit research participants, coordinate venues, pay participant allowances, and conduct research
Insight generation through research execution in Zambia
Coordination and delivery of high quality market research results
Local comprehension of social, ethnographic, and cultural factors in Zambia
Detailing market trends and market dynamics
Deep understanding of Zoona customers and the competitive landscape
Synthesizing research findings and serving as the voice of the consumer during research debriefs
REQUIREMENTS
Who are we are looking for?
Someone who is a natural communicator: the success of this role depends on the ability to communicate with a wide variety of people – customers across various markets, remote teams, and a wide range of unique and quirky employees.
Someone who can create and analyse: you should be able to get into the head of customers, identify and analyse their needs, expectations and problems, and be able to communicate this to the wider company.
Someone who can build: you should be able to build a network of communication between customers and the various business operations, including the surveys and tools required to do this.
Someone who fits into the Zoona culture: our values are fun, integrity, commitment, togetherness, entrepreneurship and real. You should identify with these values and they should be present in everything you do.
Someone who is capable and intelligent: you must be accountable and responsible for taking challenges on and working out what needs to be done, how it needs to be done, who needs to be involved and who needs to be communicated to.
Someone who is flexible: the only constant for us is change; you must be able to cope in an environment of uncertainty where a change direction is common.
Someone who is proactive: you should be able to work both independently and as part of a team.
Someone who is open-minded and a problem solver: you will be working with a wide range of cultures, countries and people – from casual consumers to CEOs. You will need emotional intelligence to gauge the best way to work with different people, respect and empathy to understand them and creativity and an open mind to help find solutions for their needs.
Someone who is committed to learning: Zoona as a company is constantly learning and this role in particular requires constant learning and iteration. Our customers’ needs are core to our business and drive what we do.
What skills should you have?
We are looking for a passionate extrovert with a strong background in consumer insights research and a love for coordinating and executing research in the field. Customer insights need to be part of the air we breathe and we require someone who can make the customer and their needs unavoidable in our workplace. You should enjoy interacting with people, seeking understanding and finding creative solutions. You should be highly organized and detail oriented. You must be available to travel, keen to learn and available to experiences out of your comfort zone. We are looking for someone to dive right into the challenges this exciting business has to offer.
Required:
At least 3 years market research experience
Research coordination and project management skills
Experience conducting in-depth interviews and/or focus groups
Great analytical and presentation skills
Being able to drive things to completion without needing assistance but by using the people and tools available, and if the resources you need are not available then finding another way
Experience working with low-income communities in Africa
Demonstrated ability to work in fast-moving environments, take initiative, and drive results
A desire to learn new things and constantly evolve
Fluent in English
Ability to travel
Preferred:
Experience creating recruitment screeners and sourcing research participants
Experience with rapid prototyping, mystery shopping, or ethnographic research
Experience working for a big research agency
Ability to speak Bemba or other local language
Proficient in SPSS or Microsoft Excel
To apply for this job please visit the following URL: http://www.ilovezoona.com/local-research-coordinator/ →
This role focuses on:
Establishment of an on the ground network of resources to recruit research participants, coordinate venues, pay participant allowances, and conduct research
Insight generation through research execution in Zambia
Coordination and delivery of high quality market research results
Local comprehension of social, ethnographic, and cultural factors in Zambia
Detailing market trends and market dynamics
Deep understanding of Zoona customers and the competitive landscape
Synthesizing research findings and serving as the voice of the consumer during research debriefs
REQUIREMENTS
Who are we are looking for?
Someone who is a natural communicator: the success of this role depends on the ability to communicate with a wide variety of people – customers across various markets, remote teams, and a wide range of unique and quirky employees.
Someone who can create and analyse: you should be able to get into the head of customers, identify and analyse their needs, expectations and problems, and be able to communicate this to the wider company.
Someone who can build: you should be able to build a network of communication between customers and the various business operations, including the surveys and tools required to do this.
Someone who fits into the Zoona culture: our values are fun, integrity, commitment, togetherness, entrepreneurship and real. You should identify with these values and they should be present in everything you do.
Someone who is capable and intelligent: you must be accountable and responsible for taking challenges on and working out what needs to be done, how it needs to be done, who needs to be involved and who needs to be communicated to.
Someone who is flexible: the only constant for us is change; you must be able to cope in an environment of uncertainty where a change direction is common.
Someone who is proactive: you should be able to work both independently and as part of a team.
Someone who is open-minded and a problem solver: you will be working with a wide range of cultures, countries and people – from casual consumers to CEOs. You will need emotional intelligence to gauge the best way to work with different people, respect and empathy to understand them and creativity and an open mind to help find solutions for their needs.
Someone who is committed to learning: Zoona as a company is constantly learning and this role in particular requires constant learning and iteration. Our customers’ needs are core to our business and drive what we do.
What skills should you have?
We are looking for a passionate extrovert with a strong background in consumer insights research and a love for coordinating and executing research in the field. Customer insights need to be part of the air we breathe and we require someone who can make the customer and their needs unavoidable in our workplace. You should enjoy interacting with people, seeking understanding and finding creative solutions. You should be highly organized and detail oriented. You must be available to travel, keen to learn and available to experiences out of your comfort zone. We are looking for someone to dive right into the challenges this exciting business has to offer.
Required:
At least 3 years market research experience
Research coordination and project management skills
Experience conducting in-depth interviews and/or focus groups
Great analytical and presentation skills
Being able to drive things to completion without needing assistance but by using the people and tools available, and if the resources you need are not available then finding another way
Experience working with low-income communities in Africa
Demonstrated ability to work in fast-moving environments, take initiative, and drive results
A desire to learn new things and constantly evolve
Fluent in English
Ability to travel
Preferred:
Experience creating recruitment screeners and sourcing research participants
Experience with rapid prototyping, mystery shopping, or ethnographic research
Experience working for a big research agency
Ability to speak Bemba or other local language
Proficient in SPSS or Microsoft Excel
To apply for this job please visit the following URL: http://www.ilovezoona.com/local-research-coordinator/ →
