Position: Operations Processing Specialist
Location: Head Office
Reports To: Group Head – Technology & Operations
Responsibilities
- Develop and maintain standardized documented business processes across Group Business Units
- Continuously improve resultant business processes based on defined standards, methods and models;
- Develop and enhance Procedure Manuals, Guidelines for Departments and Group Business Units
- Maintain change management processes for minimised operational disruptions
- Responsible for Service Desk Support for Digital Delivery Channels for the Focus Group
- Provide Back Office Processing Facilities for Group Business Units
- Conduct Internal Control checks for Systems, Policies and Procedures across the Group
- Provide support for Service Level Agreements between the Group Business Units and service providers
- Performance measurement of processes and customer experience
Candidates Requirements
- BA/BS degree
- A minimum of 8 years of related work experience
- Experience in application and implementation of Operational Excellence
- Knowledge of financial services related operational processes, methods and models
- Advanced analytical and technical skills combined with a problem solving attitude
- Excellent interpersonal style, good listening skills and the ability to communicate complex ideas clearly and concisely
- Strong partnering and leadership skills in a complex, matrixed environment
How to Apply
Applications should be e-mailed to jobs@focus.co.zm. Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.
Hand delivered or posted applications will not be accepted and closing date for accepting an application is 4/12/15.
Note that only shortlisted candidates will be contacted.
