Job Title: Director of Operations
Impact Enterprises International, a technology company providing outsourced support services based in Chipata, Zambia, is looking for an exceptional project manager to oversee all tech project operations domestically in Zambia.
Company Overview
Impact Enterprises provides valuable employment for high school and college graduates in Zambia. We are a for-profit social enterprise delivering world-class outsourcing services such as web research, content moderation, order management, and data entry. Launched in June 2013, we are seeking to become the premier outsourcing company in Africa.
Based in Chipata, we currently employ 45 Data Specialists and to date have hired over 100 employees. We partner with international marketing, software, and consumer companies and universities to support their operations. All tasks are overseen my team managers and company executives. Internal trainings and workshops help develop the skills of all employees during their employment, allowing them to progress to new tasks over time. Visit our website to learn more: www.impactenterprises.org.
Job Description
The Director of Project Operations (DPO) will oversee all client projects being performed in the Chipata office. They will manage a team of Project Leaders (PLs), who directly administer projects on a daily basis.
The DPO will be responsible for such tasks as the below:
- Monitoring deadlines and progress of all projects to meet client expectations.
- Ensuring staff is properly allocated to project needs.
- Resolving project issues with the PLs and escalating issues to executives.
- Evaluating new project specifications to determine feasibility and requirements.
- Overseeing client communication is handled properly for each project, either by the PLs or the DPO.
- Overseeing existing training protocols and devising new methods to enhance employee performance.
- Reviewing equipment needs and making recommendations to executives, such as hardware, software, and subscriptions.
- Evaluating performance of Project Leaders and providing candid feedback.
The Director must relocate to Chipata, Eastern Province. A moving stipend will be paid to help with moving fees. The company will assistant in finding housing and other needs. Employee benefits, such as medical insurance, will be provided upon offer of full-time contract.
The initial contract will be for 6 months, with a 24-hour termination option. After the probationary 6-months, a 1 year contract with option to extend may be offered based on performance.
Qualifications
The candidate must meet all of the below qualifications:
- Exceptional English communication skills.
- Minimum Bachelor’s degree in Computer Science, Project Management, IT, or Business Administration.
- Minimum 5 years experience in managing tech related projects.
- Advanced skills in Microsoft Office: Excel, Access, Word, PowerPoint.
- Advanced skills in online research.
- Ability to think critically and handle conflicts.
- Superb attention to detail and organizational skills to manage multiple initiatives simultaneously.
- Keen interest in the ICT sector and working with start-up businesses.
Additional valuable qualifications include:
- IT network administration training.
- Programming skills: HTML/CSS, SQL, PHP/Ruby/Python, C#/Java.
- Design skills: UI/UX design, graphic design, Adobe Suite (Photoshop, InDesign, Illustrator).
- Entrepreneurship experience in business planning, financial modeling, investor relations, procurement, managerial accounting.
- Experience working with foreign companies in the United States, Canada, Europe, or Australia.
How to apply
Applicants should email their cover letter and CV and any questions to jobs@impactenterprises.org with the subject “Impact Enterprises – Director Position”. Applicants should clearly explain their interest in working in Chipata with Impact Enterprises, their relevant experience, and skills related to the job description. Additional documents such as school diplomas, certifications, project portfolio, and letters of recommendation are encouraged.
