Job Title: Customer Project Manager
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The Customer Project Manager Job Role purpose is to manage assigned complex customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.
Responsibilities & Tasks
- Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
- Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
- Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
- Manage project finance: ensure financial system monitoring
- Develop the business: participate to contract preparation & to pre-sales meeting
- Develop the Customer Project Manager discipline: simplify processes, methods & tools with innovative ideas
Position Qualifications
Core Competences:
- Leadership skills
- Consultative skills
- Financial understanding
- Business understanding
- Sales & business development skills
- Negotiation & argumentation skills
- Project management skills
- Problem solving
- Presentation & communication skills
- Delivering Results & Meeting Customer Expectations
- Planning & Organizing
Minimum Qualifications & Experience Requirements:
- Track record of successfully deliverd complex System Integration and/or transformation projects
- At least 8 years of project management experience
- Capability to delivery in challenging environments
Preferred Qualifications & Experience Requirements:
- PMI certifications
- Project Sales Process
- Contract management
- 3rd pp suppliers management experience
Additional Requirements, Physical Demands, Region/Local Specifications:
- This is a local position in Lusaka, Zambia
To apply for this job please visit the following URL: https://jobs.ericsson.com/job/Lusaka-Customer-Project-Manager/295473300/?feedId=43800&utm_source=LinkedInJobPostings&tcsource=apply&utm_campaign=Ericsson_LinkedIn&src=DS-11820 →
